Three SaaS products live · OpsTicket · Winrove · OnboardIQ·SAM.gov UEI PR9KWJPM4JU9 · CAGE 91CE1
IT Custom SolutionFour Practices, One Firm · Est. MMXXI
§ SAM.gov UEI · PR9KWJPM4JU9§ CAGE · 91CE1§ NYC MBE · MWCERT2022-353
Operators at work · multi-practice technology delivery across government, prime contractors, and commercial markets.
§ Government · Enterprise · Commercial
New York, NY · Multi-market
IT Custom Solution LLC  ·  Multi-practice technology firm.

Work that cannot afford to fail. Signed for, not handed off.

Bids that have to land, compliance that has to hold, systems that have to stay up. We pursue it, build it, run it, and sign for it. Four practices, one firm, one accountable team.

Founder-owned. Bootstrapped. Built from the inside of a government contract · by operators who have actually written, won, and delivered against SAM.gov.

§ Years in operation
05
Delaware LLC · registered 2021
§ Verticals covered
14
Federal · state · local · healthcare · finance · ed · more
§ Service lines
16
Cybersecurity · cloud · managed IT · staffing & more
§ SaaS products live
03
OpsTicket™ · Winrove™ · OnboardIQ™ · plus DeliverOps™ landing · ShieldDesk™ + VaultGuard™ on the 2027 roadmap
§ Built for servingThe agencies, primes, and certified firms that keep the country running.
Federal Civilian AgenciesDoD & Intel PrimesState & Municipal VendorsFederal Prime ContractorsMBE-Certified Firms8(a)-Track SMBs
§ 01 · The promise

One firm. One discipline. Four practices.

§ Build

We make software, not bets.

Every product in the house is built and shipped by IT Custom Solution. No external CTO. No portfolio bets. Code we wrote.

§ Operate

We run them too.

Customer success, infrastructure, security, billing, support · operated under one roof. Customers benefit from shared muscle.

§ Compound

Each product strengthens the next.

A solicitation read by Winrove becomes a contract awarded, then OpsTicket finds and certifies the IT talent to staff it. The house compounds.

§ 02 · Services

IT services, delivered by operators.

Cybersecurity, cloud, managed IT, software development, and staffing for government agencies and commercial clients. Sixteen service lines, one accountable team.
§ EngagementContract vehicles · task orders · fixed-fee. Capability statement available on request.
01

Cybersecurity & compliance

Risk assessment, NIST 800-171, CMMC readiness, SOC operations, and incident response · sized for the agency or prime that needs posture, not slide-decks.

Includes:Gap assessment · SSP · POA&M · ongoing posture
02

Cloud & infrastructure

Migration, FedRAMP-aligned architecture, multi-cloud operations, and hybrid environments. Built to ATO, not just to spec.

Includes:AWS · Azure Gov · Google Cloud · hybrid
03

Managed IT & helpdesk

End-user support, endpoint management, and network operations · staffed by US-based engineers cleared for the work. Coverage hours and escalation paths scoped per-engagement.

Includes:Tier 1–3 · SLA per contract · on-site or remote
04

Staffing & advisory

Cleared and uncleared technical staffing, fractional CIO/CTO, and program advisory for agencies and primes standing up new capability.

Includes:Direct hire · contract · fractional executive
§ 03 · GovCon SaaS Suite

Built from the inside of a government contract.

Three SaaS products live today: Winrove for proposal capture, OpsTicket for IT skills assessment & recruiting, OnboardIQ for subcontractor & key-personnel onboarding. DeliverOps landing live; ShieldDesk and VaultGuard on the 2027 roadmap.
§ JourneyWin → Hire → Onboard → Deliver
Step 01Win

Winrove AI

Read solicitations, build compliance matrices, draft compliant responses.

Step 02Hire

OpsTicket

Real terminal assessments, Claude AI grading, verified certificates. The bench for the next contract.

Step 03Onboard

OnboardIQ

Subs, key-personnel, clearances, and system access · sequenced per contract clause.

Step 04Deliver

DeliverOps

Dispatch, deliverable receipts, and CLIN burn for the engineers actually executing.

Winrove · proposal capture for federal bidders
GWinroveProposal & Capture
§ Stage 01Win the work

Read 200-page solicitations in nine minutes. Draft compliant responses in a day.

For federal bidders who can't afford a 12-person proposal team. Winrove ingests the RFP, extracts every shall-statement, builds a compliance matrix, and drafts the technical narrative against your past performance library.

§ Live · 2026winrove.com →
OnboardIQ · subcontractor and key-personnel onboarding for awarded contracts
NOnboardIQAward → Ready
§ Stage 02Onboard the team

The names on the proposal stay tracked through performance. Award to first-day-on-contract, per clause.

Subcontractor and key-personnel onboarding for awarded contracts. Forms, NDAs, clearances, system access, badge tracking: sequenced per contract clause, audited for the COR. Audit packages compile on demand.

§ Live · 2026tryonboardiq.com →
DeliverOps · field dispatch and CLIN burn tracking for federal delivery teams
DDeliverOpsField Delivery
§ Stage 03Deliver in the field

Built for the engineers actually executing the contract, not the accountants billing it.

Field dispatch, time-on-task, deliverable receipts, and CLIN burn tracking. Sign-off captured at the source: photo, signature, GPS. Closeout starts at completion, not next month. The ledger updates as the work happens.

§ Landing live · Q4 2026trydeliverops.com
OpsTicket · IT skills assessment and recruiting CRM with real terminal-based candidate evaluation
OOpsTicketIT Talent
§ Stage 02Prove. Hire. Onboard.

Prove your IT skills. Get hired.

Multiple-choice quizzes do not tell you who can fix a misbehaving server at 2am. OpsTicket runs real terminal sessions. Claude AI grades methodology, not pattern matching. Verified hash-anchored certificates. Free for candidates · Pro $49/mo ($39/mo annual). Enterprise tier adds a workplace bolt-on: employee onboarding, ticket queue with SLA timers, asset manager, knowledge base.

§ Live · 2026tryopsticket.com →
The discipline · services and software, one engineering bench
§ Plate 01The contract is paper · The work is software
Plate 01 · 5:4
§ The thesis · Note from the founder

The work begins as a stack of paper. We turn it into software.

Every federal engagement starts as a solicitation document and ends as an audit trail. The middle · proposal, onboarding, delivery, support, compliance · is where every IT Custom Solution product lives.

We don't sell tools. We sell a workflow. The suite is designed so each product strengthens the next · same data model, same identity layer. Customers can run the whole stack when their contract calls for it.

Lu Fagbure  ·  Founder & Director  ·  New York, NY
§ 05 · Industries

Six sectors. One accountable team.

From federal civilian agencies to public-health districts · same operating standard, same engineers, same answer when something breaks.
§ FootprintPast performance and capability statement available on request.
Federal Civilian

GSA, civilian agencies, and federal program offices delivering services to the public.

§ Sector 01
State Government

State CIO offices, agencies, and authorities running mission systems for residents.

§ Sector 02
City & Municipal

Counties, cities, and special districts running 24/7 services without enterprise budgets.

§ Sector 03
Higher Education

Universities and research institutions · from CIO offices to research-computing teams.

§ Sector 04
Defense & Intel

DoD primes and intelligence-community contractors with cleared workflows and CMMC obligations.

§ Sector 05
Public Health

Health districts, public hospitals, and federally-funded clinical-data programs.

§ Sector 06
The bench · engineers who deliver against federal contracts
§ Plate 02Two markets · One operating discipline
Plate 02 · 5:4
§ Two markets

Federal rigor. Small-business velocity.

The product family is built for two markets · federal contractors who live in SAM.gov, and small-business operators who live on cash flow. Both need software that respects how they actually work: paperwork-first for the contractor, mobile-first for the SMB owner.

One operating standard. Two markets. The same discipline that wins federal contracts also keeps small-business operators paid on time.

§ 06 · Past performance

Verified references. No fabricated wins.

We list customers we can actually point to. Additional references and detailed case packets are available under NDA on request.
§ StandardCustomer-attested only. We will never publish what we cannot stand behind.
§ Ref. 01 / MMXXVIActive
Public utility · Municipal

City Utilities of Springfield, Missouri

IT services engagement supporting a multi-utility municipal authority serving electric, natural gas, water, and broadband customers across southwest Missouri.

Sector
City & Municipal
Scope
Managed IT & advisory
Contract value
Available on request
Period
On request
§ Ref. 02 / MMXXVIActive
County government · State of NY

Rensselaer County, New York

IT services engagement supporting county government operations on the eastern bank of the Hudson River · population ~160,000.

Sector
State & County
Scope
IT services & support
Contract value
Available on request
Period
On request
§ Additional references

More past performance available on request.

Additional federal, state, and municipal references · including details under existing non-disclosure · can be furnished to qualified prime contractors and contracting officers.

  • · Capability Statement (PDF)
  • · Past Performance Questionnaires
  • · Contract Performance Assessment Reports (CPARs)
  • · NDA-protected references
Request references
UEIPR9KWJPM4JU9CAGE91CE1SAM.govActiveMBE CertNYC DSBS
through 2027
8(a)Submitted
The masthead · operator-written field reports from the contracting economy
“We are a services firm and a software house, under one roof. We deliver the contract and ship the softwarethat runs it.”
§ Founder · Stated thesis · 2026Lu FagbureFounder & Director,
IT Custom Solution LLC
§ 07 · The Brief

Coming soon · The Brief from IT Custom Solution.

Field reports on federal procurement, government IT, and the software that connects them. Edition 01 ships when there's something worth filing.
§ CadenceEdition 01 · forthcoming
No filler. No content marketing.
§ Edition 01 · TBD
§ The Brief · A field report from IT Custom Solution

The next thing we publish will be something we lived through.

When a contract teaches us something the rest of the industry should know · about CMMC, about CLIN-shaped operations, about what actually moves a SAM.gov bid from “submitted” to “awarded” · we'll write it down. Until then, the page stays empty. We won't fill it with content marketing.

Subscribe to be first in the inbox
§ What you'll receive
  1. 01Quarterly field reports · written when there's a finding, not a deadline.
  2. 02Product release notes from the four-product suite.
  3. 03Annual letter from the founder · December, signed by hand.
“We'd rather miss a quarter than ship filler. The day we publish, you'll know it was earned.”
· Office of the Director
§ Figure 01 · Portfolio composition

Each product strengthens the next.

The suite is engineered as one system, not a portfolio. Same data model, same identity layer, same operating discipline across every product. Customers can run the whole stack when their contract calls for it.

Live
03
Landing
01
On the roadmap
02
§ Fig. 01 · The federal contract arc
§ 01 · Win
Winrove
Live
§ 02 · Hire
OpsTicket
Live · tryopsticket.com
§ 03 · Onboard
OnboardIQ
Live · tryonboardiq.com
§ 04 · Deliver
DeliverOps
Landing live · Q4 2026
Plus ShieldDesk + VaultGuard on the 2027–28 roadmap.
§ 08 · Office of the Director

One name on the door.

IT Custom Solution is a founder-owned, founder-operated company. Every proposal, every product decision, every customer call goes through the same desk.
§ CompositionFounder-led · Bootstrapped · No outside capital
Olufela 'Lu' Fagbure, Founder & Director§ Founder · MMXXVI
Olufela “Lu” FagbureFounder & Director§ Office of the Director · New York, NY
“I read every email. I sign every proposal. The phone number on the contact page is my phone number. That's the whole org chart.”
§ Direct phone
+1 (646) 671-3399
§ Background
Federal IT operator. Built ITC from inside a government contract in 2021.
§ Office
420 Lexington Avenue, Suite 1402
POB 1005, New York, NY 10170
§ When the company grows, the names will be added here. Until then this page tells the truth.
§ 09 · Careers

We hire the operators who keep the country running.

We're not actively hiring · but if you've shipped under a federal contract and want to build the software side of GovCon, write to us. The next role we open will be filled by someone who's already in the inbox.

Drop a note → lu@itcustomsolution.com
§ Founder-owned  ·  Bootstrapped  ·  No outside capital  ·  Hire for the long arc
Talk to us · IT Custom Solution contact
§ 10 · Talk to us

Tell us about the work.

Whether you're an agency standing up a new program, a prime trying to land CMMC by Q3, or a sub running on the margins · start a conversation.

§ Office of the Director

Phone+1 (646) 671-3399
HQ420 Lexington Avenue
Suite 1402, POB 1005
New York, NY 10170
FederalUEI PR9KWJPM4JU9 · CAGE 91CE1
SAM.gov active
EntityIT Custom Solution LLC
Delaware · Registered 2021

Analytics cookies? Details: cookies policy or privacy policy.