IT Custom SolutionFour Practices, One Firm · Est. MMXXI
Operators at work · multi-practice technology delivery across government, prime contractors, and commercial markets.
§ Government · Enterprise · Commercial
New York, NY · Multi-market
IT Custom Solution LLC  ·  Multi-practice technology firm.

Work that cannot afford to fail. Signed for, not handed off.

Bids that have to land, compliance that has to hold, systems that have to stay up. We pursue it, build it, run it, and sign for it. Four practices, one firm, one accountable team.

Founder-owned. Bootstrapped. Built from the inside of a government contract · by operators who have actually written, won, and delivered against SAM.gov.

§ Registered
2021
Delaware LLC · New York operations
§ Practices
04
Bid · consulting · managed services · SaaS
§ Coverage
Per job
Staffing and hours scoped per engagement
§ SaaS products live
03
OpsTicket™ · Winrove™ · OnboardIQ™
§ Built for servingThe agencies, primes, and certified firms that keep the country running.
Federal Civilian AgenciesDoD & Intel PrimesState & Municipal VendorsFederal Prime ContractorsMBE-Certified Firms8(a)-Track SMBs
§ 01 · The promise

One firm. One discipline. Four practices.

§ Build

We make software, not bets.

Every product in the house is built and shipped by IT Custom Solution. No external CTO. No portfolio bets. Code we wrote.

§ Operate

We run them too.

Customer success, infrastructure, security, billing, support · operated under one roof. Customers benefit from shared muscle.

§ Compound

Buyers can use one or all.

Winrove, OpsTicket, and OnboardIQ are separate products. A firm can buy one, or more than one, for the same contract. They do not share a login.

§ 02 · Services

IT services, delivered by operators.

Cybersecurity, cloud, managed IT, software development, and staffing for government agencies and commercial clients. Coverage, staffing, and escalation are written into each engagement.
§ EngagementContract vehicles · task orders · fixed-fee. Capability statement available on request.
01

Cybersecurity & compliance

Risk assessment, NIST 800-171, CMMC readiness, and incident response · sized for the agency or prime that needs posture, not slide-decks. ITC does not run a standing 24/7 SOC.

Includes:Gap assessment · SSP · POA&M · ongoing posture
02

Cloud & infrastructure

Migration, FedRAMP-aligned architecture, multi-cloud operations, and hybrid environments. Built to ATO, not just to spec.

Includes:AWS · Azure Gov · Google Cloud · hybrid
03

Managed IT & helpdesk

End-user support, endpoint management, and network operations. Coverage hours, staffing, and escalation paths are scoped per engagement. ITC does not advertise a standing cleared bench.

Includes:Helpdesk through escalation · SLA per contract · on-site or remote
04

Staffing & advisory

Cleared and uncleared technical staffing, fractional CIO/CTO, and program advisory for agencies and primes standing up new capability.

Includes:Direct hire · contract · fractional executive
§ 03 · GovCon SaaS Suite

Built from the inside of a government contract.

Three SaaS products live today: Winrove for proposal capture, OpsTicket for IT skills assessment & recruiting, OnboardIQ for the eleven days from offer or award to Day 1, including subcontractor and key-personnel packets.
§ JourneyWin → Hire → Onboard
Step 01Win

Winrove AI

Read solicitations, build compliance matrices, draft compliant responses.

Step 02Hire

OpsTicket

Real terminal assessments, rubric scoring, verified certificates. The bench for the next contract.

Step 03Onboard

OnboardIQ

Eleven days from offer or award to Day 1 · including subcontractor and key-personnel packets.

GWinroveProposal & Capture
§ Stage 01Win the work

Read the solicitation. List every requirement. Draft against what you can prove.

For small firms who write their own bids. Winrove ingests the RFP, extracts shall-statements, builds a compliance matrix, and drafts the technical narrative against your past performance library. A person still owns the submission.

§ Live · 2026winrove.com →
NOnboardIQAward → Ready
§ Stage 02Onboard the team

The eleven days from offer or award to Day 1.

Documents, signatures, I-9 with E-Verify, clearance prep, equipment, and system access. That includes subcontractor and key-personnel packets on awarded contracts. Audit packages compile on demand.

§ Live · 2026tryonboardiq.com →
OOpsTicketIT Talent
§ Stage 02Prove. Hire. Onboard.

Prove your IT skills. Get hired.

Multiple-choice quizzes do not tell you who can fix a misbehaving server at 2am. OpsTicket runs real terminal sessions. Scores are computed from a bounded five-dimension rubric against terminal evidence, not a model grade. Verified hash-anchored certificates. Free for candidates · Pro $49/mo ($39/mo annual). Workplace modules are an enterprise add-on scoped in a written quote, not part of Pro.

§ Live · 2026tryopsticket.com →
§ Plate 01The contract is paper · The work is software
Plate 01 · 5:4
§ The thesis · Note from the founder

The work begins as a stack of paper. We turn it into software.

Every federal engagement starts as a solicitation document and ends as an audit trail. The middle · proposal, onboarding, delivery, support, compliance · is where every IT Custom Solution product lives.

We don't sell tools. We sell a workflow. The three products are separate systems. Buyers can use one or all. They do not share a login or a single data model today.

Lu Fagbure  ·  Founder & Director  ·  New York, NY
§ 05 · Industries

Six sectors. One accountable firm.

From federal civilian agencies to public-health districts · same operating standard, coverage scoped per engagement, one named owner when something breaks.
§ FootprintPast performance and capability statement available on request.
Federal Civilian

GSA, civilian agencies, and federal program offices delivering services to the public.

§ Sector 01
State Government

State CIO offices, agencies, and authorities running mission systems for residents.

§ Sector 02
City & Municipal

Counties, cities, and special districts running 24/7 services without enterprise budgets.

§ Sector 03
Higher Education

Universities and research institutions · from CIO offices to research-computing teams.

§ Sector 04
Defense & Intel

DoD primes and intelligence-community contractors with cleared workflows and CMMC obligations.

§ Sector 05
Public Health

Health districts, public hospitals, and federally-funded clinical-data programs.

§ Sector 06
§ Plate 02Two markets · One operating discipline
Plate 02 · 5:4
§ Two markets

Federal rigor. Small-business velocity.

The product family is built for two markets · federal contractors who live in SAM.gov, and small-business operators who live on cash flow. Both need software that respects how they actually work: paperwork-first for the contractor, mobile-first for the SMB owner.

One operating standard. Two markets. The same discipline that wins federal contracts also keeps small-business operators paid on time.

§ 06 · Past performance

Verified references. No fabricated wins.

We list customers we can actually point to. Additional references and detailed case packets are available under NDA on request.
§ StandardCustomer-attested only. We will never publish what we cannot stand behind.
§ Ref. 01 / MMXXVIVerified
Municipal utility

City Utilities of Springfield, Missouri

Documented engagement. Detail available to contracting officers under mutual NDA.

Sector
City & Municipal
Scope
On request
Contract value
Available on request
Period
On request
§ Ref. 02 / MMXXVIVerified
County government

Rensselaer County, New York

Documented engagement. Detail available to contracting officers under mutual NDA.

Sector
State & County
Scope
On request
Contract value
Available on request
Period
On request
§ Additional references

More past performance available on request.

Additional federal, state, and municipal references · including details under existing non-disclosure · can be furnished to qualified prime contractors and contracting officers.

  • · Capability Statement (PDF)
  • · Past Performance Questionnaires
  • · Contract Performance Assessment Reports (CPARs)
  • · NDA-protected references
Request references
UEIPR9KWJPM4JU9CAGE91CE1SAM.govActiveMBE CertNYC DSBS
through 2027
8(a)Submitted
“We are a services firm and a software house, under one roof. We deliver the contract and ship the softwarethat runs it.”
§ Founder · Stated thesis · 2026Lu FagbureFounder & Director,
IT Custom Solution LLC
§ 07 · Writing

Field notes live on the blog.

No separate Brief series has been published. What we have written is on /blog.
§ Where to readitcustomsolution.com/blog
Read the blog
§ Figure 01 · Portfolio composition

Three products. One firm. Separate logins.

Three separate products. Buyers can use one or all. They do not share a login or a single data model today. The operating discipline is the same firm behind each one.

Live
03
Consumer venture
01
§ Fig. 01 · The federal contract arc
§ 01 · Win
Winrove
Live
§ 02 · Hire
OpsTicket
Live · tryopsticket.com
§ 03 · Onboard
OnboardIQ
Live · tryonboardiq.com
§ 08 · Office of the Director

One name on the door.

IT Custom Solution is a founder-owned, founder-operated company. Every proposal, every product decision, every customer call goes through the same desk.
§ CompositionFounder-led · Bootstrapped · No outside capital
Olufela 'Lu' Fagbure, Founder & Director§ Founder · MMXXVI
Olufela “Lu” FagbureFounder & Director§ Office of the Director · New York, NY
“I read every email. I sign every proposal. The phone number on the contact page is my phone number. That's the whole org chart.”
§ Direct phone
+1 (646) 671-3399
§ Background
Federal IT operator. Built ITC from inside a government contract in 2021.
§ Office
420 Lexington Avenue, Suite 1402
POB 1005, New York, NY 10170
§ When the company grows, the names will be added here. Until then this page tells the truth.
§ 09 · Careers

We hire the operators who keep the country running.

We're not actively hiring · but if you've shipped under a federal contract and want to build the software side of GovCon, write to us. The next role we open will be filled by someone who's already in the inbox.

Drop a note → lu@itcustomsolution.com
§ Founder-owned  ·  Bootstrapped  ·  No outside capital  ·  Hire for the long arc
§ 10 · Talk to us

Tell us about the work.

Whether you're an agency standing up a new program, a prime trying to land CMMC by Q3, or a sub running on the margins · start a conversation.

§ Office of the Director

Phone+1 (646) 671-3399
HQ420 Lexington Avenue
Suite 1402, POB 1005
New York, NY 10170
FederalUEI PR9KWJPM4JU9 · CAGE 91CE1
SAM.gov active
EntityIT Custom Solution LLC
Delaware · Registered 2021