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Frequently asked Questions
Great, No Problem! Many of our customers have a designated internal IT Support person or in-house IT Department to handle the day-to-day technical issues and minor network issues. These organizations often count on us for the most advanced and critical IT Support functions, such as strategic advice, technical projects, second opinions, Advanced IT Security and Advanced Business Application Support.
We have you covered here, we have dedicated IT Support Engineers who are on call to assist you, know your networks and can be dispatched by calling our after-hours support line at 917.943.2341 or by just filling out our contact form below. Our unlimited Elite Agreement includes this services.
"ICS" currently services the IT needs of clients in New York/Tri State area and beyond. Using our best in class remote monitoring tools and a local help desk based in New York, we can manage any IT environment anywhere in the country and the world. We currently have clients in Europe that we have never had on onsite visit for. and if we did, we belong to a network of managed service providers that can help each other as quickly as our local clients receive.