At IT Custom Solution LLC, we’ve spent years placing IT professionals with companies across New York and beyond. We’ve seen the same problem over and over: a candidate looks great on paper, passes the phone screen, gets hired — and can’t fix a basic DNS issue on day one.
Resumes lie. Certifications fade. References are polished. What doesn’t lie is a real terminal.
What OpsTicket Does
OpsTicket is an AI-powered IT skills assessment platform. Instead of asking candidates where they worked, we ask them to fix a broken VPN connection. Instead of trusting a CCNA cert, we test whether they can configure a VLAN from scratch.
Here’s how it works:
1. You invite candidates — paste emails, pick a track and difficulty, hit send
2. They open a real terminal in their browser — no installs, no setup
3. Claude AI scores every command in real-time — partial credit, context-aware
4. You get a report within minutes — score, grade, hire/consider/pass recommendation
12 IT Skill Tracks
OpsTicket covers the full spectrum of IT hiring:
- IT Helpdesk (Junior through Expert)
- Network Engineering
- Cybersecurity / SOC Analysis
- Sysadmin / Linux
- DevOps / Cloud Infrastructure
- Cloud Support (AWS/Azure)
- Database Administration
- Desktop Support
- IT Project Management
- Compliance / Audit
- VoIP / Telecom
- IT Management
Try It Free — Right Now
No account required. Go to tryopsticket.com and click Try Free Demo. You’ll see exactly what candidates see — a real terminal, a real trouble ticket, and real AI scoring.
Recruiting teams at TechVantage Solutions cut their screening time by 72% in the first month. CloudFirst MSP reduced 90-day turnover from 40% to 18%.
The best IT candidates are out there. OpsTicket helps you find them.
*OpsTicket is built by IT Custom Solution LLC, a certified MBE/SBA 8(a)/HUBZone IT services company based in New York.*