Overview
A professional services firm in the New York metro area had outgrown its original IT setup — slow VPN, unreliable Wi-Fi, no cloud backup, and a patchwork of personal and company devices. IT Custom Solution LLC redesigned their entire IT environment, migrated them to Microsoft 365 and cloud backup, and set up a support structure that scaled with their growth.
Industry:
Professional Services / Small Business
Services:
IT Infrastructure Assessment & Redesign, Network Installation (LAN/Wi-Fi), Microsoft 365 Migration, Cloud Backup Implementation, Ongoing Help Desk Support
The Challenge
The firm had grown without ever formalizing its IT infrastructure. Each new hire brought their own setup, licenses were scattered across personal email accounts, and the office Wi-Fi was a consumer-grade router serving an entire floor of professionals.
- No centralized file storage — files scattered across personal drives, Dropbox, and email
- Consumer Wi-Fi router causing daily connectivity issues
- No cloud backup — a single hard drive failure would mean unrecoverable data loss
- Microsoft licenses purchased individually under personal accounts
- No IT support — the most tech-savvy employee handled everything informally
Our Approach
Phase 1 — Assessment: Documented all hardware, software, and licenses. Identified single points of failure and security gaps.
Phase 2 — Network Upgrade: Replaced consumer router with enterprise-grade access points and managed switch. Segmented guest and staff Wi-Fi. Set up secure VPN for remote staff.
Phase 3 — Microsoft 365 Migration: Consolidated all staff onto a single M365 Business Premium tenant. Migrated email, contacts, and calendar. Configured SharePoint for centralized file storage. Enabled Microsoft Teams.
Phase 4 — Backup & Ongoing Support: Deployed cloud backup on all workstations. Configured automated daily backups with 30-day retention. Enrolled the firm in IT Custom Solution’s managed IT plan.
Results
- Wi-Fi connectivity complaints: daily → near zero
- File storage: fragmented across 5+ locations → centralized SharePoint
- Backup coverage: 0% → 100% of endpoints
- All M365 licenses consolidated under company-owned tenant
- IT support response time: informal / hours-days → help desk, under 2 hours average
“They came in, assessed everything without being preachy about how bad it was, and just got to work fixing it. We had a real IT setup for the first time in five years of being in business.”
— CEO, New York Professional Services Firm