§ 01
About the role
Provide Tier 1/2 technical support to government agency end-users via phone, email, and remote access tools.
IT Custom Solution is founder-led, bootstrapped, and small. The work is real federal contracting · proposals, ATO documentation, CMMC posture, CLIN math. We don't fabricate roles or benefitswe can't actually deliver. If this position is open today, you'll hear from the founder directly within one business day. If it's a standing inbox position, we'll add you to the bench and reach out when the work matches.
§ 02
Requirements
- ·CompTIA A+ or equivalent
- ·2+ years help desk experience
- ·Excellent customer service skills
- ·Experience with ticketing systems
§ 03
What we offer
Honest scope. The role description above is the role · no boilerplate “catered lunches” or “monthly wellness stipend.” Compensation is competitive and discussed candidly per-engagement. Health benefits, retirement, and PTO scoped per-engagement based on your situation and the contract that funds the role.
What we do offer that most shops don't: direct line to the founder, work that ships under your name, and a benchmark you can use forever (“I built X for ITC”).
§ 04
Assessment
Candidates are assessed through our OpsTicket platform · terminal-based scenarios that evaluate real-world technical competency, not credentials. Skills-based, blind to school/agency, and reviewable.
§ 05
How to apply
Drop a note to lu@itcustomsolution.com · one paragraph on what you've shipped under a federal contract. We read every one. We replywhen there's something worth saying.