IT Custom SolutionFour Practices, One Firm · Est. MMXXI
§ About · The company

A house of software, built from inside a government contract.

A services firm and a software house, under one roof. Founder-owned. Bootstrapped. We delivered against SAM.gov before we ever wrote software for it · and the products we ship now are designed for that work, not bets from a deck.

Founded 2021 · Delaware LLCHQ New York, NY · Government and commercialCapital Founder-owned · Bootstrapped
§ The lockup

One masthead, two operations.

DiagramServices arm
Software house
IT Custom Solution: services arm and software house under one masthead§ THE MASTHEADIT Custom Solution LLCEST. 2021 · NEW YORK, NYLuFOUNDER · OWNER · SOLE PROPRIETOR§ ARM I · SERVICESThe contracting practiceCybersecurity & complianceCloud & infrastructureManaged IT & helpdeskStaffing & advisory§ 01§ 02§ 03§ 04CHANNELSSAM.gov · GSA MAS · State & local solicitations · Prime subcontracts§ ARM II · SOFTWAREThe product houseWinrove AIOnboardIQOpsTicketAlex Folzi · IN DEVELOPMENT§ WIN§ ONBOARD§ SUPPORT§ VENTURECHANNELSDirect sales · Annual SaaS · Pilots with primes & agencies
Same calendarThe services PM and the software PM stand the same morning. Friday demos cover both columns.
Same playbookHow we estimate a SOW is how we estimate a sprint. How we ship a CO is how we ship a release.
Same inboxLu reads every note · clearance question, RFP, SaaS demo request. The masthead is one person at the top.
§ 01 · Letter from the founder

A working note, between two SAM.gov deadlines.

Plate IOffice of the Director
New York, NY · MMXXVI
Olufela “Lu” FagbureFounder & Director · IT Custom Solution LLC
A letter from the founder.

We started with the contract, not the code.

In 2021 I started IT Custom Solution as a services firm · cybersecurity, cloud, managed IT, staffing · for federal, state, and local agencies. We won the work the way every small firm wins it: by being inside the room, reading the solicitation more carefully than the next vendor, and showing up the day after the contract was signed.

Since 2021, our work has stayed close to the documents, systems, and people that make public-sector delivery possible. Somewhere along the way it became obvious that the software the contracting economy was using to win, onboard, support, and deliver · wasn't built by people who'd ever done any of those things.

So we built it ourselves. Winrove for the proposal team. OpsTicket so an SLA actually maps to a CLIN. We built the products around the proposal and service work we understand firsthand. We are still founder-owned. Still bootstrapped. Still small. The services arm and the software house run from the same calendar, the same playbook, and the same inbox.

The whole point of this place, in one line: a seat for the builders procurement forgot.

If you're an agency, a prime, or a sub trying to make the contract work · write to me. I read every note.

Lu
Olufela “Lu” Fagbure
Founder & Director · lu@itcustomsolution.com