Questions & answers
Answers before the next step.
Find answers to common questions about our services, billing, and capabilities. If your question is not below, write to us · we read every note and reply within one business day.
Overview
No marketing-speak. No buzzwords.
Questions. Straight answers
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We do not claim certifications we do not hold. We do not promise capability we cannot ship. The answers below are written in that posture.
What is a Managed IT Service?
Do you offer Service Level Agreements (SLAs)?
What about contract terms?
How does your billing work?
What if I only need specific services?
What platforms do you support?
What about antivirus and security?
What certifications does IT Custom Solution hold?
What is your CAGE code and UEI?
How do I request a quote?
Can you help with IT hardware procurement?
Are you a minority-owned (MBE) IT contractor in NYC and New York State?
Do you provide IT staff augmentation for government agencies and prime contractors?
Do you provide managed IT services for county and local governments?
Do you offer cybersecurity assessments for local government using CIS Controls?
Can ITC deliver on NY OGS or state term contracts?
Can IT Custom Solution be an MBE subcontractor or teaming partner on a prime contract?
Do you offer fractional AI advisory for small and mid-market companies?
Can ITC support enterprise supplier-diversity IT sourcing?
Do you publish government contracting market intelligence or offer bid/no-bid advisory?
Ask directly
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