Business-hours coverage with defined escalation, US-based response, per-FTE billing. Patches staged before they hit production. Asset lifecycle tracked from procurement to documented data destruction at end of life. We don't run a standing 24/7 NOC. After-hours coverage is scoped per engagement, not bolted on.
Three deliverables that show up as artifacts in your finance system, not as promises in a quarterly review.
US-based response. Tier-1 through tier-3 path documented before kickoff. SLA tiers with named escalation owners. After-hours coverage is per-engagement scope, not a standing service line.
Patches validated in staging before they touch production. Coordinated with your change-control board. Monthly cadence standard, expedited for CISA emergency directives without re-scoping.
Asset inventory delivered as an artifact, not a spreadsheet promise. Warranty tracking, refresh planning against your budget cycle, documented data destruction at EoL with NAID-aligned attestation.
Predictable cost, channel pricing, MBE qualification, and artifacts you can hand to your auditor.
Per-FTE monthly. No per-ticket surprises. Your CFO can model the line item against headcount, not against incident volume.
Hardware refresh through TD SYNNEX, Dell, and Cisco. Pricing visible in your quote. We're not marking up channel SKUs to fund the helpdesk.
NYC MBE MWCERT2022-353. NMSDC-certified MBE through 2027-06-30. Counts toward supplier-diversity goals.
Runbooks, asset inventory, EoL destruction logs. Delivered as files your auditor reads. Not buried in a vendor portal.
Three shapes. Each one priced per-FTE against a defined coverage envelope. Pick the one that fits the budget cycle you've already signed.
Business-hours support. Defined escalation. Monthly patch cadence. Quarterly asset inventory delivery. Fits a small school district, library system, or town IT line item under a single department head.
Expanded coverage. Dedicated Technical Account Manager. Quarterly business review with named action items. Patch cadence aligned to your change-control board, including expedited CISA directives.
Per-scope after-hours coverage with on-call rotation. Formal QBR plus 18-month roadmap. Multi-site asset visibility, change-control coordination with named approvers, and quarterly tabletop exercises.
Three honest answers up front.
No standing 24/7 NOC. After-hours and on-call coverage is scoped per engagement, written into the SLA, and priced separately. We won't pretend a watch we haven't staffed.
NY Metro is standard, including the five boroughs, Westchester, and Northern New Jersey. Other regions are per-engagement scope, typically via partner field techs we manage directly.
Per-FTE monthly for managed services. Per-ticket only for ad-hoc engagements outside an active MSA. Hardware refresh is at TD SYNNEX / Dell / Cisco channel pricing, visible in your quote.
Indexing on NAICS or PSC? These are the codes this service maps to, each with how it reads in both government and commercial procurement.
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