IT and Telecom: End User Help Desk, Workspace, Print, and Productivity Tools (Labor).
The labor PSC for end-user support and the help desk.
PSC DE01: end-user help desk, workspace, and productivity support (labor). IT Custom Solution delivers Tier 1-2 support for federal and commercial buyers.
In federal procurement.
DE01 is the federal PSC for end-user services delivered as labor: Tier 1 and Tier 2 help desk, workspace, print, and productivity-tool support. Agencies use it for the everyday user-support contract. ITC scopes these engagements honestly: business-hours support with defined escalation, per-client SLA tiers, and after-hours coverage on select engagements; it does not advertise a standing 24/7 NOC.
The same capability, commercially.
Commercially, DE01 is the managed help-desk relationship that small and mid-market businesses buy directly: someone to answer tickets, support users, and keep productivity tools working. The SLA structure and the work are the same as the government version, sold on response time and scope rather than a procurement code.
What falls under DE01.
Common questions.
Does ITC provide 24/7 help desk under DE01?
ITC scopes help-desk engagements as business-hours support with defined escalation and per-client SLA tiers. After-hours coverage is available on select enterprise engagements per scope; ITC does not advertise a standing 24/7 offering.
Related codes.
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