Three SaaS products live · OpsTicket · Winrove · OnboardIQ·SAM.gov UEI PR9KWJPM4JU9 · CAGE 91CE1
IT Custom SolutionFour Practices, One Firm · Est. MMXXI
§ SAM.gov UEI · PR9KWJPM4JU9§ CAGE · 91CE1§ NYC MBE · MWCERT2022-353
§ Healthcare · HIPAA-aware

Healthcare IT for the
administrative and
compliance
layer.

Hospital systems, community health centers, and physician groups. We don't touch clinical systems or PHI workflows; we handle the IT scaffolding that lets the clinical-facing teams do their work. Network, infrastructure, compliance documentation, and procurement.

§ 01

What we do · what we don't

A clear boundary between clinical workflow vendors and administrative IT keeps the BAA scope honest. We stay on our side of the line.

§ In scope
  • Network and infrastructure modernization for administrative environments
  • Cybersecurity advisory aligned to the HIPAA Security Rule
  • Hardware procurement through TD SYNNEX and Dell channels
  • Managed IT services for non-clinical operations
  • Vendor risk management documentation aligned to HHS guidance
§ Out of scope
  • EHR implementation, configuration, or clinical workflow design
  • PHI processing or any system that touches the clinical record
  • Clinical-facing application development
  • HIPAA compliance auditing or attestation (we are not an audit firm)
§ 02

Why a hospital CIO picks us

§ NIST

800-171 adapted to HIPAA

NIST 800-171 self-assessment support adapted to HIPAA risk analysis. SSP and POA&M scaffolding deliverable per engagement.

§ MBE

NYC + NMSDC

NYC MBE certified through 2027-05-31. NMSDC-certified MBE through 2027-06-30. Eligible for hospital-system supplier-diversity sourcing.

§ Vendor risk

Documented VRM

Vendor risk management documentation aligned to HHS guidance. Standardized BAA template available on engagement.

§ Procurement

TD SYNNEX + Dell

Channel-tier pricing on enterprise hardware. TAA-compliant fulfillment. Country-of-origin documentation line-item on quote.

§ 03

Reference engagements

Healthcare references are covered under mutual NDA. Available for review on engagement scope.

§ Ref · 01Hospital system

Reference under mutual NDA

Healthcare engagement references covered under mutual NDA. Sanitized scope summary available on engagement scope after NDA exchange.

Type
Available under mutual NDA
NDA turnaround
One business day to draft
Detail
Provided on engagement scope
§ Ref · 02Verified PPQ

Public-sector hardware delivery

Public-sector references illustrate channel turnaround and documentation discipline: Rensselaer County NY and City Utilities of Springfield MO, both 2022, both delivered.

Detail
See /industries/sled
NAICS
423430
Lead time
7 days · Springfield delivery
§ 04

Healthcare FAQ

Are you HITRUST certified?

No. HITRUST certification not held. We do not represent ourselves as a HITRUST-certified service provider and do not bid scopes that require HITRUST attestation.

Do you sign BAAs?

Yes, on engagement scope. Our standard BAA template is available on request and covers administrative IT services. PHI access is excluded by default.

HIPAA Security Rule controls?

We support clients in their HIPAA risk-analysis and safeguard implementation; we are not an audit firm. Control mapping aligns to NIST 800-171 as a structural baseline, with HIPAA-specific adaptations per engagement.

§ Tooling

Built with our own GovCon SaaS

Three live products, plus DeliverOps (Q4 2026). Same engineers who deliver the consulting practice ship the tooling that documents it. Free to evaluate.

§ Capture

Winrove

Solicitation analysis, capture intel, and first-draft proposal automation.

Open ↗
§ Onboard

OnboardIQ

Subcontractor and key-personnel onboarding for awarded contracts.

Open ↗
§ Hire

OpsTicket

IT skills assessment and recruiting CRM. Real terminals, Claude AI grading, verified certificates.

Open ↗
§ Dispatch

DeliverOps

Field dispatch, deliverable receipts, and CLIN burn (Q4 2026 launch).

Open ↗

§ Procurement index: NAICS codes · PSC codes · Contract vehicles

§ 05

The administrative IT partner.

BAA template on file. We stay on our side of the clinical line. Capability match within one business day.

§ DirectOlufela “Lu” FagbureFounder & Directorhello@itcustomsolution.com+1 (646) 671-3399
§ FederalUEI · PR9KWJPM4JU9
CAGE · 91CE1
SAM.gov · Active
§ Office420 Lexington Ave
Suite 1402, POB 1005
New York, NY 10170

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