Help desk and technical support

solutions

overview

What is Help desk and technical support?

Help desk and technical support is the process of providing technical assistance and support to customers or employees who are having trouble with their technology systems. At IT Custom Solution LLC, we offer a range of help desk and technical support services to help organizations resolve their technology issues and improve their technology operations. Our team of experienced technical support specialists use the latest technologies and best practices to provide fast and effective support, helping you get back to business as usual as quickly as possible. Contact us to learn more about how we can help you improve your technology operations with our help desk and technical support services.

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Certified experts

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End user satisfaction

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Service desk

Our Managed IT services will help you succeed. Let’s get started

Solutions

Our help desk and technical support services include:

Technical support
We provide technical assistance and support for a range of technology systems and devices, including desktop and mobile devices, software applications, and more.
Help desk services
Our help desk services are designed to provide fast and effective support, so you can get back to business as usual as quickly as possible.
Remote support
We can provide remote support services, allowing us to resolve your technology issues without the need for an on-site visit.
On-site support
Our on-site support services are designed for more complex technology issues that require in-person assistance.
Maintenance and support
We provide ongoing maintenance and support to ensure that your technology systems are always up-to-date and functioning optimally.

Benefits

Our help desk and technical support services provide a range of benefits, including:

Improved efficiency
With fast and effective support, you can resolve your technology issues and get back to business as usual as quickly as possible.
Increased competitiveness
By keeping your technology systems up-to-date and functioning optimally, you can stay ahead of your competition and meet the changing needs of your business.
Better user experience
Our help desk and technical support services are designed to provide an optimal user experience, making it easier for your employees to use the technology they need to do their jobs.
Cost-effective
By outsourcing your help desk and technical support needs, you can save money compared to hiring an in-house support team.
Peace of mind
With our help desk and technical support services, you can have peace of mind knowing that your technology systems are in good hands.

Stop wasting time and money on technology. Let’s get started

IT Custom Solution's Help desk and technical support have been a game-changer for our company. Their team of experts is always available to help us with any help desk and technical support needs, and they've helped us improve our technology operations in ways we never thought possible.

Client.

Pricing and Plan

1 monthly fee for all Help desk and technical support. No costly surprises.

careBasic

Designed for businesses with basic help desk and technical support requirements.

Pricing includes coverage for users.

All care Basic services include:
24/7 help desk support
Basic technical support
Remote support
Email support. most popular

carePlus

Designed for businesses looking to eliminate costly break/fix help desk and technical support services.

Pricing includes coverage for users.

All care Plus services include:
Advanced technical support
Onsite support
Phone support
Live chat support.

carePro

A fully comprehensive plan for any business size or needs.

Pricing includes coverage for users.

All carePro services include:
Priority support
Dedicated account manager
On-demand support
Workstation support.