Job Title: Customer Support Specialist
Location: 100% Remote
Company: IT Custom Solution LLC
IT Custom Solution LLC is a leading provider of IT solutions for businesses in both the government and private sectors. We are seeking a customer-focused and detail-oriented Customer Support Specialist to join our team and help us provide outstanding support to our customers.
- Provide technical and product support to customers via phone, email, and live chat.
- Troubleshoot and resolve customer issues in a timely and professional manner.
- Document customer interactions and resolution in our support database
- Stay up to date with the latest product information and updates.
- Collaborate with other teams to ensure that customer issues are resolved quickly and effectively.
- Bachelor’s degree in computer science, Information Technology, or a related field
- Strong technical aptitude and ability to learn quickly.
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment.
- Ability to work independently and as part of a team.
We offer a competitive salary and opportunities for growth and advancement within the company. If you are a customer-focused and detail-oriented individual with a passion for providing outstanding support, we want to hear from you!
To apply, please send your resume and a cover letter to Lu@itcustomsolution.com We look forward to hearing from you!