Job Title: Platform Support Specialist

Location: 100% Remote

Company: IT Custom Solution LLC

IT Custom Solution LLC is a leading provider of IT solutions for businesses in both the government and private sectors. We are seeking a highly motivated and detail-oriented Platform Support Specialist to join our team and help us provide outstanding support to our customers.


  • Provide technical support to customers for the company’s platform and products.
  • Troubleshoot and resolve customer issues in a timely and professional manner.
  • Document customer interactions and resolution in our support database
  • Stay up to date with the latest product information and updates.
  • Collaborate with other teams to ensure that customer issues are resolved quickly and effectively.


  • Bachelor’s degree in computer science, Information Technology, or a related field
  • Strong technical aptitude and ability to learn quickly.
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced and dynamic environment.
  • Ability to work independently and as part of a team.

We offer a competitive salary and opportunities for growth and advancement within the company. If you are a detail-oriented individual with a passion for providing outstanding support, we want to hear from you!

To apply, please send your resume and a cover letter to We look forward to hearing from you!