Three SaaS products live · OpsTicket · Winrove · OnboardIQ·SAM.gov UEI PR9KWJPM4JU9 · CAGE 91CE1
IT Custom SolutionFour Practices, One Firm · Est. MMXXI
§ SAM.gov UEI · PR9KWJPM4JU9§ CAGE · 91CE1§ NYC MBE · MWCERT2022-353
§ Practice 03 · Managed Services

Managed services.

The infrastructure that has to stay up, run by someone who works to defined coverage and escalation terms. Cybersecurity, cloud, managed IT, staffing, custom software: five pillars, sixteen service lines, delivered as ongoing managed engagements with documented service terms. The third of our four practices.

Pillars05
Service lines16
Target marketsGovernment · Prime Contractors · Enterprise · Mid-Market
PostureCleared & uncleared bench
FIG 01In the SOC at 2am, in the SAM.gov portal at 11:59pm.FIELD
FIG 02The work walks through the door of a federal building. We do too.CAPITOL · EST
§ 01 · Five pillars

Sixteen service lines, organized into five pillars.

CoverageGovernment · Commercial
Cleared bench · CONUS only
§ 01 · PillarFoundational

Cybersecurity & compliance.

The work that lets a contractor stay on a contract. Authority to operate, ongoing posture, and the paperwork that sits behind both. We write the SSP. We close the POA&M. We sit in the audit.

a.Security assessments & SSP authoring
b.POA&M management & remediation
c.ATO support & ongoing posture
d.CMMC Level 2 readiness
§ IncludesNIST 800-53 / 800-171 mapping
FedRAMP-aligned controls
Quarterly continuous monitoring
Audit liaison & assessor coordination
Tabletop exercises & IR runbooks

“The fastest path to ATO is paperwork that matchesreality. We bring both into the room.”

§ 02 · PillarBuild

Cloud & infrastructure.

Sovereign-cloud architecture and migrations for workloads that can't sit on commercial regions. We plan it on paper, ship it in code, and sign for it under audit.

a.AWS GovCloud · Azure Gov · Google Cloud
b.Hybrid & on-prem migration
c.FedRAMP-aligned architecture
d.IL5 environments
§ IncludesLanding-zone design · IaC (Terraform)
Identity & boundary diagrams
Cost ceilings & FinOps reviews
§ 03 · PillarRun

Managed IT & helpdesk.

The phone gets answered. The endpoint comes back online. US-based engineers on contract · coverage hours and escalation paths scoped per-engagement.

a.Tier 1–3 support · hours per SOW
b.Endpoint management & patching
c.Network operations & monitoring
d.On-site or remote engineers
§ IncludesITIL-aligned ticketing
MDM (Intune · Jamf · Kandji)
Quarterly service reviews
§ 04 · PillarBench

Staffing & advisory.

Cleared and uncleared technical staff, sourced for fit and held to a bar. Plus fractional executives for organizations not yet ready to hire full-time leadership.

a.Cleared & uncleared technical staffing
b.Fractional CIO / CTO
c.Program advisory
d.Direct hire · contract · fractional
§ IncludesCleared sourcing (Secret · TS/SCI)
Right-to-hire pathways
Engagement length: 3–24 months
§ 05 · PillarBuild · Bespoke

Software development.

The engineering bench behind the four shipping SaaS products, available for bespoke GovCon work. ATO-track from day one. AI integration where it actually helps; not where it sells.

a.Custom GovCon software
b.AI integration & LLM systems
c.Federal data systems
d.ATO-track development
§ IncludesSame engineers behind Winrove · OpsTicket
Boundary diagrams & SSP-ready code
Source-available delivery options
§ 02 · The bridge

Five pillars feed the SaaS products.

Diagram05 pillars → 03 live + 01 landing
Same operating discipline
Five service pillars feed three live SaaS products plus DeliverOps landing§ LEFT · SERVICE PILLARS§ RIGHT · SAAS PRODUCTS§ 01Cybersecurity & compliance§ 02Cloud & infrastructure§ 03Managed IT & helpdesk§ 04Staffing & advisory§ 05Software development§ WINWinrove AI§ ONBOARDOnboardIQ§ SUPPORTOpsTicket§ DELIVERDeliverOpsThe same engineering bench builds in both columns.
Same benchThe engineers who write SSPs are the engineers who write Winrove. The line in the diagram is literal.
Loops backEvery product reveals a service line. Every service line reveals a product. The flywheel is not a metaphor.
Customer viewClients can start with the service they need and add adjacent support as the engagement develops.
§ 03 · Packages

Five scoped engagements, ready to put on a purchase order.

Fixed scopeDrawn from the five pillars
Sized per engagement
§ 01Cybersecurity & Compliance

CMMC Readiness Sprint

Know exactly where your CMMC posture stands and what it takes to close the gap, before an assessor tells you.

  • Gap assessment vs NIST 800-171
  • System Security Plan (SSP)
  • POA&M with owners and dates
  • Prioritized remediation roadmap
§ 02Cloud & Infrastructure

GovCloud Discovery

The architecture and migration plan on paper before a single workload moves.

  • Current-state architecture review
  • Target-state design (GovCloud / Azure Gov)
  • Phased migration plan
  • Cost and risk model
§ 03Managed IT & Helpdesk

Managed Helpdesk Launch

Stand up a supported help desk with the SLA, workflow, and escalation paths written down.

  • SLA and coverage-hours definition
  • Ticketing workflow build
  • Endpoint management plan
  • Escalation map
§ 04Staffing & Workforce

Technical Staffing Bench

A shortlist for a role, screened on real technical competency, not resume keywords.

  • Role intake and rubric
  • Technical screening via OpsTicket
  • Vetted shortlist
  • Onboarding support
§ 05Custom Software

GovCon Software Build

From a defined problem to a working prototype on an architecture that can reach ATO.

  • Discovery and scope
  • Working prototype
  • ATO-track architecture
  • Delivery roadmap
§ Custom

Not on the list?

Most engagements start as a conversation about a specific scope or deadline. Send yours and we will size it.

Request a quote

Each package is a defined scope, not a fixed price: we size it to your environment and put it in writing. Advisory and delivery only. ITC does not issue CMMC or ATO certifications.

§ 02 · Engage

Pick a pillar. Or describe the work.

Directlu@itcustomsolution.com
Phone+1 (646) 671-3399
SAM.govUEI PR9KWJPM4JU9
Response1 business day

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